PART 3. Maintaining High Service Levels
Guest Blog by Raymond Gaudart & Alan Stanley
Raymond is the former Director of Environmental Services for the Regional District of Kootenay Boundary, a Director of the Recycling Council of British Columbia, and a recently retired board member of Product Policy Institute. Alan is Director of Environmental Services for the Regional District of Kootenay Boundary and a Director and Past Chair of the Recycling Council of British Columbia.
Perhaps the most pressing concern
for local governments currently providing packaging and printed paper recycling
services is how they will guarantee uninterrupted service at the same levels
that their citizens currently enjoy.
Among the various responses to
this issue is some local governments requesting that the provincial government
“force” stewards to use existing local government recycling services. An
example of this is a recent City of Vancouver resolution demanding that the
province “amend the Recycling Regulation to require that where
local governments choose to provide recycling services to stewardship
organizations that municipalities be fully compensated for those services”. Another example is
a recommendation of a Union of BC Municipalities packaging and printed paper
recycling working group that suggests a “right
of first refusal” for local government for the provision of stewardship
services.
A common theme in discussions
regarding local government delivery of EPR programs is that some local
government representatives feel that their programs are well established and
effective with a touch of conceit that industry could not possibly run the
programs as well as local government. With an issue as complex as this, there
are numerous sub-themes including environmental performance, protection of
turf, loss of control, fears of job losses, accountability etc. It is imprudent
to pass judgement on the legitimacy of these concerns as each jurisdiction has
different challenges.
Of great concern to the many
jurisdictions, including RDKB, which sees the move to industry operated
packaging and printed paper recycling as a rare and precious opportunity to
repurpose their assets to other significant diversion programs such as organics
and construction and demolition waste is that the demands from some local
governments to remain “in the driver’s seat” may result in an ineffective
hybrid program, where local government calls the shots on program design and
delivery while industry pays. This would be contrary to the spirit of the
recycling regulation that at its core gives stewards the freedom to design and
deliver the most environmentally and economically effective programs.
Requiring the stewards to use
existing, or legacy programs may severely hobble the design and operation of a
province–wide program and simply replicate the patchwork situation that
currently exists. A review of the Multi Materials BC report on the current
programs across the province reveals that in many areas of the province, local
government is doing a very poor job of diverting packaging and printed paper.
What would result from an amendment to the recycling regulation that forces
industry to fund poorly performing local government programs?
A valid counter to the point of
setting the rules, getting out of the way and letting industry run the programs
is that some existing EPR programs have provided poor levels of service across
the province, particularly in rural areas, and the level of trust for something
as significant as delivering packaging and printed paper recycling services is
low. The result of poor EPR performance is often complaints to local government
elected officials and staff demanding that they do something to correct the
situation. In some underperforming EPR programs there is a clear lack of
transparency and accountability, which can result, unfortunately, in missing
the point that some EPR programs are performing very well. It is very
frustrating to managers of the good EPR programs to learn that they are often
lumped in with the bad actors, which can discredit the entire EPR policy
direction.
These concerns can be addressed
in a number of ways. The most important factor is that the packaging and
printed paper stewardship plan must include more specific service level
commitments than have been approved in some past plans. Also included in the
plan should be a comprehensive description on how public complaints and queries
will be handled. Space precludes a detailed listing of other measures that can
be taken to insure adequate levels of service, but there are many ways to
compel EPR programs to provide outstanding service and with a little
imagination, it is easy to envision a very effective industry operated program.
The highest value role for local government is to help define outstanding
service and carefully review draft stewardship plans to insure that adequate
service levels are properly defined and committed to with an emphasis on local
knowledge of the various challenges that exist.
If the promise of the recycling
regulation is to be achieved, it is important to avoid creating an unwieldy
Frankenstein of mixed responsibilities and body parts that confuse and confound
clear lines of accountability.
The Series
PART 1: The BC Packaging Law and the Rural District
of Kootenay Boundary
PART 2. Shifting
Public Funds to Composting
PART 3. Maintaining
High Service Levels